Careers at Groupdesk.io


Groupdesk is bringing modern software development to the travel industry.

Available Positions

Don’t see a position but think you can make a difference? Contact us.

Implementation Specialist

A creative problem solver with excellent communication skills.

As the Implementation Specialist you will work closely with our Sales, Product, and Support teams to facilitate a smooth transition from discovery, to deployment, and continued relationship maintenance. As a trusted partner to the client you will ensure all timelines and deliverables are met and coordinate with all internal departments to fulfill product and change requests. You will gain a deep understanding of your clients’ business goals, plan design, and booking strategy. You will work with them to create an inspiring and educational launch tailored to their needs. You level of service excellence will be demonstrated through creating client references, a strong member NPS, and additional KPI’s.

If you possess a track record of building long-term client relations, a love of complex project management, and desire to help revolutionize group travel technology, we would love to talk to you.

[This role is Toronto-based]

Required Skills / Experience / Education:

    • 3+ years as an Implementation Specialist or similar role
    • Ability to articulate complex information in an easy to understand way for multiple personas
    • Significant project management experiences on complex project lasting 3+ months
    • Ability to appropriately set expectations with stakeholders
    • Ability to gain client trust and build successful strategic client relationships
    • Comfortable leading conversations and building quick rapport with C-Level executives as well as all roles within a client company
    • Comfortable leading live and virtual training sessions with large groups of people
    • Ability to handle aggressive deadlines, work cross-functionally, and prioritize work in a fast-paced environment
  • Interest in improving the travel and group travel industry
Apply

Backend Developer

A creative problem solver with excellent communication skills.

They will collaborate with front end, product development, and user support teams to create and maintain fast, flexible, and clean code in GO. This person is interested in continuously improving themselves and the teams they work with by keeping up to date with tech and travel innovations. Together everyone at Groupdesk strives to
develop the best possible software using lean agile practices. We offer a collaborative environment in which your thoughts and opinions matter. Our developers are given both flexibility and autonomy to get the job done right.

[Open to remote candidates, but Toronto-based preferred]

You might be a great fit if:
* You love to collaborate and have excellent interpersonal skills
* You have 2 years experience in software development
* You have experience with or an interest in Go

Apply

User Support

A CREATIVE PROBLEM SOLVER WITH A DESIRE TO IMPROVE GROUPDESK FROM WITHIN.

Through the lens of the user, User Support, assists customers, solves problems, adds to our knowledge base and training, spots and submits bugs, and learns to QA. You are a quick learner and extremely detail oriented. Experience in travel and/or operations is preferred. Together all of us here at Groupdesk.io strive to develop the best possible software using lean agile practices.

[Open to Remote candidates in Vancouver, Australia, or Toronto]

Apply

About Us

About Groupdesk

As travel industry and software experts, we created the first ERP and online retail solution designed specifically to face the challenges of group travel. We are a growing team of developers and designers who are passionate about travel.

Starting as a few developers inside Canada’s fastest growing youth and student travel company, we are now a small team making a huge impact on the North American travel industry. Our product currently manages bookings for thousands of travelers and processes hundreds of thousands of financial transactions each year.

How to Apply

Contact us at jobs@groupdesk.io or use the form below to reach out.