Will my travelers see my logo, or the Groupdesk logo?
Groupdesk is a white label solution that allows your colors, your branding, and your language to shine throughout your Trip Pages, Online Booking Flow, and Traveler Self Management Accounts. Your travelers will never see the Groupdesk brand – only your brand.
What resources do I need?
Groupdesk is able to onboard most clients in-person to get you up and running within a few days. During this onboarding process we also train your team, instill confidence in the new processes, and answer all questions along the way. Groupdesk requires you to have accounts with Stripe, Mailchimp & Mandrill, and access to your web domain(s). If you do not have these accounts today, we will help you set them up during implementation.
Can I use my existing website?
Groupdesk works seamlessly with your current domain(s). During the implementation process, we will set up a connection together, so your current domain and your Groupdesk subdomain will be able to communicate and appear as part of the same system.
How do I know this is the right system for me?
For any organization, implementing a new technology solution is a big deal. The rewards and the risks are great, but stories abound about failed attempts. We believe transparency is key to any great business relationship and prior to finalizing an agreement, one additional step remains and that is the Gap Analysis. It is a process in which we go through different offline working processes of the potential customers and identify gaps and we also discuss work-arounds for identified gaps.
What is a typical timeline?
Our typical timeline is one week post the signing of the agreement and getting all the information + access required to set-up the whitelabel booking site. We strive to move as fast as you are able to!
Do you provide training?
We provide 6 to 8 hours of free intensive online training which is covered over 4 to 5 days. If you require additional training or retraining, it can be arranged based on the requirement.
What about integration to other systems?
We integrate with Mandrill for automated emails and Stripe for automated payments. Additional Integration can be evaluated and Groupdesk can communicate the costs for any new integration.
What if industry changes or regulations require changes?
We know that legal and regulatory compliance can be a full time job and concern for our customers. Groupdesk does it’s best to stay abreast of critical industry changes. Once a customer informs us of changes that are required, we will do our best to have those live as soon as possible. We don’t want regulatory changes to slow down your bookings!
What about pricing?
Groupdesk strives to make our pricing as transparent and accessible to as many Customers as possible. Our pricing takes into account the size of the company, seasonality of travel bookings and target geography, among other factors. Our pricing model allows us to give Customers a predictable monthly cost. As former Tour Operators ourselves, we know consistency in costs are critical when running a business.
How do I report an issue?
The best way to report an issue is via our live chat. Our team gets these notifications the quickest vs. email. In order to be as helpful as possible in addressing the issue, we would ask you to provide as much information as possible including screenshots if possible.
What is the support policy?
Our normal support hours are Mon-Fri 12:00-20:00 EST. During those hours, customers may use our live chat to speak with our team or to set up a phone call. For our customers in different time zones, non-emergency calls may be scheduled for early morning or late evening as needed. In addition, email requests are always responded to by the next business day.
How do I request a change?
We aim to release updates to Groupdesk every two weeks. Generally, a Customer will describe the change or feature they would like to our Customer Success or Sales team over Intercom, email or phone. Upon receipt, our team will review the request and follow up with the Customer to make sure they have a complete understanding of the request and gather any additional information needed in order to scope it.
Can I change my subscription if I need to?
Yes, we have had customers who began small, selected a Solo Entrepreneur pricing subscription and ultimately updated the subscription to a larger one to account for their growing team and users.