Stripe #

How Long Does it Take for Stripe to Send Me Money? #

The average time period is 48 hours, however it depends on your country and industry. More information is available here.

If you have a brand new Stripe account, the very first payout takes 7 days from the first transaction. More information is available here.

Waiting period for first payout on Stripe : Stripe: Help & Support
Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

Searching for Transactions in Stripe #

We recommend searching Stripe using the Groupdesk transaction number or card information (like last 4 digits). We have recently added some more customer data in Stripe. You can now also search by customer email address.

When a customer updates their email in Groupdesk, it will also update their customer record in Stripe.

Stripe Decline Codes #

Here you will find a list of all the reasons Stripe would decline a transaction:‚Äč

The reason a transaction is declined can be found while searching for transactions in Stripe.

At this time, Groupdesk will decline to process a payment if the card number is incorrect. Travellers will be required to update the card information before they are able to process their payment.

Refunds will be declined if there are insufficient funds in your Stripe account

Unable to Locate Transaction in Stripe #

Groupdesk will automatically fail a transaction if there is something obviously wrong with the card information.

ie: a Visa entered starting with 6 is not possible as all Visa cards start with 4. When that is the case it won’t even send the request to the payment gateway but fail on the spot. Therefore, there is no record of the transaction in Stripe as it was never really attempted.