Monday to Friday: 9am – 5pm EST Saturday & Sunday: Closed
Within the support hours, we are able to answer most questions within an hour, and often reply much faster.
*due to COVID, our support hours will vary and responses will take longer than usual.
Groupdesk will be closed or have reduced hours for the following statutory holidays.
January 1, 2020 – New Years Day (Closed)
February 17, 2020 – Family Day (Closed)
April 10, 2020 – Good Friday (Closed)
April 13, 2020 – Easter Monday (reduced support hours)
May 18, 2020 – Victoria Day (Closed)
July 1, 2020 – Canada Day (Closed)
August 3, 2020 – Civic Holiday (Closed)
September 7, 2020 – Labour Day (Closed)
October 12, 2020 – Thanksgiving (Closed)
December 25, 2020 – Christmas Day (Closed)
December 26, 2020 – Boxing Day (Closed)
If there is an emergency, please speak with your company team lead.
Is this an Emergency?
Bookings cannot be created
Yes – Report to your company lead
Multiple transactions cannot process
Groupdesk (AI or TI) is down
No – Please submit on Intercom
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